Understanding the refund policy at Clesi Jewels & Accessories is essential for a smooth shopping experience. This guide explains our refund terms clearly, helping customers know what to expect and how to proceed if a refund is needed.
A transparent refund policy builds trust between the seller and customers. It ensures customers feel confident purchasing products, knowing they have recourse if something goes wrong. At Clesi Jewels & Accessories, we prioritize customer satisfaction and aim to make the refund process straightforward.
Eligibility for Refunds: Refunds are available for items that are defective, damaged during shipping, or not as described on our website. Products must be returned in their original condition and packaging.
Time Frame for Returns: Customers have 30 days from the date of delivery to request a refund. Requests made after this period may not be eligible.
Non-Refundable Items: Certain items such as personalized jewelry, clearance items, or gift cards are not eligible for refunds unless they arrive defective.
Process to Request a Refund:
Follow the instructions for returning the product safely.
Refund Method: Once the returned item is received and inspected, approved refunds will be issued to the original payment method within 7-10 business days.
A customer ordered a set of earrings that arrived with one missing gemstone. They contacted Clesi Jewels & Accessories within 24 hours, provided photos, and were guided through the return process. The refund was processed within a week, and the customer appreciated the quick resolution.
At Clesi Jewels & Accessories, our refund policy is designed to protect both customers and the company, ensuring fairness and satisfaction. By understanding these guidelines, customers can shop confidently, knowing they are supported every step of the way.
If you have any questions or need assistance, our customer support team is always ready to help.
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