refund policy

This refund policy is valid from August 2025.

REFUND POLICY — Clesi Jewels&Acessories

How to request a refund for regret:

If you are not satisfied with the product or if you have regretted the purchase, you may request a refund within 7 days from the date of receipt of the order that cannot be corrected.

Send an email to [email protected], informing your complete name and order number. You will receive the refund within 30 days from the date we receive the returned products. The value will be refunded using the same payment method that you selected to purchase in our virtual store. There will be no additional cost for your receipt or refund.

How to request a return of defective products:

In accordance with Brazilian legislation, in the event of items with a manufacturing defect, you have the right to request a refund within 30 days, counting from the date of receipt of the order that has not been corrected.

Send an e-mail to [email protected], informing your full name, order number and information about the manufacturing defect (description with photos or videos). We will analyze your case within 30 days from the date we receive the returned products. The value will be refunded using the same payment method that you selected to purchase in our virtual store. There will be no additional cost for your receipt or refund.

How to return the products:

Following or established by Consumer Direction, shipping costs for the return of products by express delivery or items with manufacturing defects will be covered by our store through the reverse logistics process.

You will receive a postage authorization code by e-mail following your return request and must post it to the mercadoria in a Correios agency. We do not charge packaging costs, therefore we suggest that you use the same packaging as you received for your purchase (if it is not damaged) or a suitable box that preserves the parts during transportation.

Address for product return: RUA do Olival, 258

Get in touch with us:

If you have any questions about our refund and returns policy, please contact us by e-mail [email protected].