US
15% Discount on all Bag Purchases.... Search...But come and see...Discounts... Wait for our next releases.... 15% Discount on all Bag Purchases.... Search...But come and see...Discounts... Wait for our next releases.... 15% Discount on all Bag Purchases.... Search...But come and see...Discounts... Wait for our next releases.... 15% Discount on all Bag Purchases.... Search...But come and see...Discounts... Wait for our next releases.... 15% Discount on all Bag Purchases.... Search...But come and see...Discounts... Wait for our next releases....

Exchanges and Returns

Clesi Jewels Returns and Exchanges Policy

Understanding your rights and options when it comes to returns and exchanges is essential for a satisfying shopping experience. At Clesi Jewels, we strive to ensure our customers are completely happy with their purchases. This guide provides a clear overview of our trade policies regarding returns and exchanges.

Why Our Returns and Exchanges Policy Matters

  • Customer satisfaction is our top priority.
  • We aim to make the process simple, transparent, and fair.
  • Having a clear policy helps build trust and confidence in our brand.

Key Points of Clesi Jewels’ Trade Policy

1. Eligibility for Returns and Exchanges

  • Items must be returned within 30 days of the purchase date.
  • Products must be in their original condition, unused, and with all tags attached.
  • Custom or personalized jewelry pieces may be non-returnable unless defective.

2. How to Initiate a Return or Exchange

  • Contact our customer service team via email or phone to request a return authorization.
  • Provide your order number and reason for return or exchange.
  • Once approved, you will receive instructions on how to ship your item back.

3. Shipping and Handling

  • Customers are responsible for the shipping costs of returns unless the product was defective or sent in error.
  • We recommend using a trackable shipping service to ensure your return arrives safely.
  • Upon receiving and inspecting the returned item, we will process your refund or exchange promptly.

4. Refund Process

  • Refunds will be issued to the original payment method.
  • Please allow up to 10 business days for the refund to appear on your statement after we receive the returned item.
  • Shipping fees are generally non-refundable, except in cases of faulty or incorrect items.

5. Exchanges

  • If you wish to exchange an item for a different size, color, or style, please follow the return process first.
  • After receiving the returned product, place a new order for the desired item.
  • This ensures accurate inventory management and availability.

Tips for a Smooth Return or Exchange Experience

  • Inspect your jewelry immediately upon receipt to identify any issues early.
  • Keep your original packaging and receipts until you are certain about keeping the purchase.
  • Contact customer service promptly to avoid missing the return window.

Real-Life Example

Jane purchased a delicate necklace from Clesi Jewels but realized it was too long. She contacted customer support within 10 days, received return instructions, and sent back the item in perfect condition. After the return was processed, she placed a new order for a shorter chain, enjoying a seamless exchange process.

By understanding Clesi Jewels’ returns and exchanges policy, you can shop confidently knowing that your satisfaction is protected. For any questions or concerns, our customer service team is always ready to assist you.